On behalf of the entire Staff I would like to apologise to all users for the weekend's technical problems.
As compensation for the weekend inconvenience, the assistant function will be enabled for Thursday and Friday for all users.
You have also asked about the reasons of the breakdown and the possibilities of preventing similar situations in the future.
The direct cause was a problem with connecting to the database, which required an improved configuration. We are aware that the new server is still undergoing tuning, which combined with the work on the changes in the on-line mode is associated with a certain risk of failures.
In the near future, perhaps already in the next season, we want to introduce the functionality of automatic suspension of transfers in case of technical problems, so that even if a failure occurs, it will be less annoying.
Due to confirmed cases of transfers that were not transferred despite the deadline during a server crash, we are extending the ability to undo transfers to all transfers between 12:00pm on Saturday and 9:00am on Sunday.
Additionally, the time to request a transfer reversal is extended to 24:00 on Thursday.
As you may have noticed, we had a major game server breakdown on Saturday.
At the moment the situation is stable and we are able to take some measures to mitigate the effects of the crash.
The most affected users were those who were selling their players during the crash. Therefore we are opening the possibility of reversing transfers of players whose deadline was between 12.00 and 17.30 CET on Saturday. Later transfers have been postponed.
IMPORTANT: To undo a transfer, the selling player must report to the local game administrator with a request for cancellation. The deadline for such requests is Wednesday 11 May at 10.00 a.m. Requests made after this date will not be processed.
No adjustments will be made for replays of matches that took place during the breakdown.
I hope we have all cooled down after the league reform and allocation of new leagues.
First official matches today, I hope there will be no less excitement than in the last two weeks :)
Meanwhile, the Developers are not idle. New topics have been taken on board, here are a few words about them:
The training reform remains a priority for this season. An internal meeting has been held to define the goals, and the developers are getting to work. The plan is to accomplish it during the current season and implement the new rules from next season.
You are probably curious about the details, and there are quite a few questions about this on the forums. I will answer them during the season, systematically expanding your knowledge. For a good start:
Q: Will the "warm up" matches this week count for training like official matches as it was announced?
A: Yes, this change has been made and matches between seasons will affect training like official matches.
Q: What about pace training? If max 10 players can be trained, will it remain the slowest skill to raise or will it be improved?
A: Pace will remain the slowest trained skill. The reform should reduce the situation where all players in the stronger leagues have a pace close to the maximum. In our opinion, this will make the games more attractive and increase the value of pace skill itself.
Q: Will you give a compensation by changing the skilldown age or intensity? to give players a livespan like before?.
A: This is not planned at this time.
Exact injury information has never been directly provided by the game developers. It will remain that way as well. The only official information is the one about the reduction of the average duration and the frequency of injuries. The "by how much" information will not be publicly stated, although in time you will probably be able to estimate it. Observations gathered during the current season can be used to further calibrate these factors, but it is to be expected that the new league system will not be kind to teams with only 11 players.
Q: At which week will the World Cup start next season?.
A: The start is scheduled for week 5.
Q: When NT managers will be able to see players skills?
A: We don't know yet - it is a work in progress. Probably before the end of the current season, but the priority remains training reform.
Q: Will nt matches be treated as an arcade match?.
A: There is no final decision yet.
Q: Do you plan to start a European Championship for both senior and youth national teams?.
A: There is no more room in the current international championship calendar for additional continental competitions.
In addition I would like to point out that with 17 qualification groups for the World Championships, the rule that 2 teams from each group will advance to the finals will not be kept. I will publish the exact rules soon.
COMMUNICATION / PRESSROOM
We see the need to further improve our communication and for this purpose the PressRoom tab will be developed during the season. In addition to "front page" information, it will also present smaller announcements and advice for beginners. It should also be convenient to introduce an icon with the number of new messages or information pieces - as it is in the Summary tab.
For the moment I can present one of the projects showing the direction of changes: https://i.ibb.co/gJnTkVk/pr.png.
SOME RESPONSES TO OTHER QUESTIONS:.
Q: Will the delay of matches be solved in the coming season break?
A: Once the new server environment is optimized, the problem should be solved or strongly minimized.
Q: How many weeks does the Cup lasts in Poland?.
A: There will be 2048 teams competing in the Poland Cup which will translate into 11 rounds.
Q: Tutorial or documentation of the game - Do you plan to improve?.
A: Yes, but only after further changes have been made to the main areas of the game.
Q: How can i change my region?
A: Currently you can ask the game administrator. In the future you will be able to do this yourself.
Q: What about grass regeneration?
A: Currently no changes are planned, although we will observe the turf situation in the current season and then draw conclusions.
Q: Will the substitution slots (bench) increase?
A: Such changes are being looked at as possibly being carried out in the future, along with changes within the conditional commands.
The first assignment to new leagues had errors. To fix this the entire procedure was checked and carried out Tuesday once again. As a result, some of you have been reassigned to new leagues. Your relegations, promotions or lack of them, other than in the previous league structure, are the result of a change in the number of individual league levels and not an incorrect assignment.
1. The current assignment to the new leagues is final, will not change anymore.
2. There are cases of changing the order of assigning teams to a given league - for example, the team which, according to the scores, should be assigned to place No. 3, was assigned to place No. 5, and the latter - the other way around. This has no effect on the composition of the leagues.
3. League rounds will be arranged accordingly to the assigned places. The schedule will be similar as before, the teams from places 1 to 6 will face each other at the beginning and end of the season - at the same time the teams from places 7-12 will also compete directly. Mid-season, on the other hand, will be top-bottom clash times, and will be filled with matches between the higher seeded and the lower seeded teams.
Now we have a few days to adapt to the new situation, get acquainted with the league and opponents, and on March 27 the competition starts. I wish you all success!
Visualizations of the older matches are still not working - the database of these matches has not been connected to the new server yet, it will be added in the coming days.